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FAQ

1. How long does it take to get my order?
Estimated delivery can take up to 1 - 3 weeks, due to high demand and volume of orders, but you may receive your order earlier. 
Processing might take up to 1 - 5 days.
We ALWAYS send packages with tracking numbers so y
ou can Track Your Order HERE anytime!

2. Do all my products come in the one package?
In most case, your order will come in a single package. In some cases, in order to get all items within your order to you as quickly as possible, we will ship more than one package (from each of our warehouses). When we do that, you can expect the packages to arrive on different days and/or times.
So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses. Just give it a few days to arrive.

3. What form of payments are accepted and it is safe to buy?
We use encrypted SSL certificates for 100% security. Safe payments with credit cards (Visa, MasterCard, American Express) via Stripe® and/or PayPal®. 

4. How can I add a discount on my order?
If you received a discount code from Redqem Store that code can be entered at your checkout page.
 
5. Which countries do we ship to?
We ship to United States, Alaska, and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses.

We Also ship internationally to Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Turkey, Ukraine, United Kingdom, Switzerland and another Europe, Asia, Africa, and South America countries.
We can also ship to some other countries, just shipping time can be longer. If you have questions please always contact us.

6. What do you charge for shipping and handling?
We offer FREE SHIPPING on all of our products!

7. How can I get the latest products offered?
Check out our website at least once per week and you will be able to see all of the limited time deals we are offering. Also, you can subscribe us on messenger or email newsletter for unique offers or discount codes!

8. What is your refund guarantee?
We always test and check our items before we ship them, but if accidentally you receive a damaged or broken item we will send you a full refund!  

9. Will I be charged sales tax?
We do not charge any additional sales tax. No surprises and additional taxes or hidden fees at checkout! All fees and shipping insurance are included in product prices.

10. Still, have questions?
Feel free to contact us by email or messenger.

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